Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting customer support

  • Device, browser, and website usage information

We only collect information that is necessary to process your orders, provide customer service, improve our website, and operate our business.

How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm your order details

  • Contact you regarding your purchase

  • Provide customer support

  • Process returns, refunds, or exchanges

  • Prevent fraud and suspicious transactions

  • Improve our products, website, and services

  • Send promotional messages or offers where permitted

  • Comply with applicable legal requirements

Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete debit card or credit card information on our own systems unless specifically required and handled securely through an approved payment provider.

Payment providers may process your information according to their own privacy policies.

Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

  • Courier and delivery companies

  • Payment processors

  • Website and e-commerce service providers

  • Marketing or analytics platforms

  • Customer support providers

  • Government or legal authorities where required by law

These parties may only receive information necessary to perform their services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve website performance

  • Understand website traffic

  • Measure advertising performance

  • Provide a better shopping experience

You can control or disable cookies through your browser settings. However, disabling some cookies may affect certain website features.

Marketing Communications

If you provide your contact details or agree to receive promotional communications, we may send you information about:

  • New arrivals

  • Special offers

  • Discounts

  • Promotions

  • Store updates

You may request to stop receiving promotional messages at any time by contacting us.

Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Complete your orders

  • Maintain transaction records

  • Resolve disputes

  • Provide customer service

  • Meet accounting, tax, or legal obligations

Your Rights

Depending on applicable laws, you may have the right to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of certain personal information

  • Withdrawal from marketing communications

  • Information about how your personal data is being used

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, or legal requirements.

The latest version published on our website will apply.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: hmy.fabric01@gmail.com
Phone / WhatsApp: 0315-2012732