Shipping Policy

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

Order Processing

Orders are normally processed after they have been successfully placed and confirmed.

Before dispatch, we may contact you by phone, WhatsApp, or email to confirm your order details where necessary.

Please make sure that the following information is correct:

• Full name

• Contact number

• Complete delivery address

• City and area

• Order details

Incorrect or incomplete information may cause delivery delays.

Delivery Time

Estimated delivery time is generally 3 to 5 working days after order confirmation.

Delivery times may vary depending on:

• Customer location

• Courier service

• Public holidays

• Weather conditions

• Remote areas

• High order volumes

• Unexpected operational delays

Delivery times are estimates and cannot always be guaranteed.

Sunday and Public Holidays

Orders may not be processed or delivered on Sundays or public holidays.

Orders placed during holidays or weekends may be processed on the next working day.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Free delivery may be offered on selected products, promotions, or order values.

Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Customers are requested to keep the correct payment amount available when receiving their parcel.

We may contact customers to verify Cash on Delivery orders before dispatch.

Order Tracking

Once your order has been dispatched, tracking information may be provided where available.

If you experience difficulty tracking your parcel, please contact us and we will assist you.

Delivery Attempts

Courier companies may attempt delivery more than once depending on their policy.

Customers should ensure that:

• The provided phone number is active.

• Someone is available to receive the parcel.

• The delivery address is complete and accessible.

Repeated failed delivery attempts may result in the parcel being returned to us.

Incorrect Address

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address, contact us as soon as possible before the order is dispatched.

Damaged Parcel

Please inspect your parcel when it is delivered.

If the parcel appears severely damaged or the product inside is damaged, defective, or incorrect, contact us as soon as possible.

We may request clear pictures or videos for verification before arranging a replacement, exchange, or refund.

Delayed or Lost Shipments

While we work with courier services to ensure timely delivery, delays may sometimes occur beyond our control.

If your parcel is significantly delayed or appears to be lost, please contact us so we can coordinate with the courier service.

Changes or Cancellation Before Dispatch

If you need to change or cancel your order, contact us as soon as possible.

Once the parcel has been dispatched, changes or cancellations may no longer be possible.

Our Return & Refund Policy may apply after dispatch.

Contact Us

For shipping-related questions or order assistance, please contact us:

Email: hmy.fabric01@gmail.com
Phone / WhatsApp: 0315-2012732